Refund policy

Wrightsville Ave Shipping, Cancellation & Return Policy

Shipping

  • FREE Shipping: On all U.S. orders of $150 or more!

  • Flat-Rate Shipping: Orders under $150 ship for a flat rate of $8.95 USD.

  • Processing Time: Standard orders ship via USPS or UPS and typically leave our shop within 1–3 business days.

  • Local Pickup: FREE local pickup is available in Wilmington, NC. Select In-Store Pickup at checkout.

Order Cancellations

  • Orders can be canceled prior to shipping. Please note that all canceled orders are issued as store credit only. Once an order has shipped, it must follow our standard Return Policy below.

Returns

We want you to love what you purchased! While we do not offer cash/card refunds, we gladly accept returns for store credit or size exchanges (if available).

  • Return Window: Returns must be initiated within 14 days of delivery (or local pickup date).

  • Condition: Returned items must be unworn, unwashed, undamaged, and have all original tags attached. Items not meeting these conditions will not be accepted and will be returned to you at your expense.

  • Store Credit: Never expires and can be applied toward any in-stock item at checkout.

Final Sale & Ineligible Items The following items cannot be returned or exchanged:

  • Custom or personalized items

  • Personal care goods (such as beauty products)

  • Seasonal / holiday items and apparel including but not limited to costumes, seasonal accessories, gifting items, jewelry and toys. 

  • All items purchased from our Sale category or purchased with a promotion.

How to Process a Return or Exchange

  1. Click here to initiate your return in your account portal.

  2. Package your unworn item(s) along with your packing slip or written order number.

  3. Return Label: We can provide a prepaid return shipping label! If used, a $8.95 fee will be deducted from your store credit total. Alternatively, you may ship items using your preferred carrier to:

    1001 International Dr., Wilmington, NC 28405

Exchanges

  • Exchanges are available for the same item in a different size (if in stock).

  • If your size is unavailable, your request will be processed for store credit.

Orders Paid with Afterpay or ShopPay

  • Purchases made via Afterpay or ShopPay follow our standard return policy (store credit only).

  • If you return an item before completing your installment payments, you must continue making those payments to the provider. You will receive full store credit for the returned item(s) once processed.

We’re here to help! If you ever have questions about whether an item is returnable, please reach out. Our goal is to make shopping with us feel easy and joyful.